Shipping & Returns
Please allow up to 7-10 business days to process and ship your IN-STOCK order; orders for items that are not in stock can take much longer.
In the case of headlight covers, please allow up to 4-6 MONTHS total from pre-production to delivered to your door.
If you have a time-sensitive shipment, please email us to ensure there are no delays. Please be aware that items and shipping may be subject to delays without notification.
DL Parts & Design orders, while most orders ship directly from our main hub in New Zealand. Special arrangements may need to be made for international orders and oversize packages.
In the event a product arrives damaged, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately, and you must notify DL Parts & Design within 48 hours of receiving your order. If these steps are not followed, your shipment may be denied a damage claim and a refund.
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Damaged Items:
If you received a shipment that is damaged (visibly or once you open the box), please do the following:
- IMMEDIATELY CONTACT US
- Keep the product with its original packaging and box
- Make a list of the damaged or lost item(s)
DL Parts & Design will contact the shipper once we receive the email info above to schedule a pickup if needed. DO NOT send it back to the return address without written approval from DL Parts & Design. Once the product is received back and inspected, a replacement or credit will be issued.
International orders (Outside the USA) are not automatically processed as we may require additional information from you.
An order that has shipped from our location or a supplier cannot be canceled, as these are classified as returns. Unfortunately, once it has shipped, restocking fees will apply if they are applicable. Special order items and custom-built items will not be able to be returned. For this reason, it is extremely important to check your invoice or order form.
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Returns:
We do not accept returns. All sales are final.
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Special Order Items
Some items may be special order specifically for the customer’s vehicle. These items generally require a deposit or payment in full. Once the deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts. Headlight covers apply as a special order item.
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International Shipping:
All international shipments may be subject to customs fees, import duties, and taxes. Any charges associated with the importation of products purchased from DL Parts & Design or our affiliates are the responsibility of the buyer. Any costs resulting from the refusal to import a product purchased through DL Parts & Design or our affiliates may result in additional charges. Imported goods are non-cancellable, non-returnable, and are sold "as is."
DL Parts & Design DOES NOT REFUND SHIPPING CHARGES OR ASSOCIATED FEES.
If you modify, install, or alter the item in any form, we cannot accept it as a return. We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement.
In the event that the product you ordered is sent incorrectly or processed wrong by DL Parts & Design, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect.